Terms and conditions 

By downloading, installing and/or using the application, in your mobile terminal you expressly state that you agree our terms of use of the application

The exploitation rights of the application Carlo app Business belong to CARLO. CARLO is a commercial entity of Monaco, domiciled at 10 rue Grimaldi 98000 in Monaco (Monaco) and with RCI N º19P09321.

You can contact us at the following email hello@carloapp.com.

 

1.   Object and scope

This document contains information regarding the application Carlo App Business and about services that CARLO offers to merchants in Monaco.

After a physical contract is signed with Carlo and the account is activated, Carlo App Business allows merchants to:

  • Reward customer with cashback through a QR code scan. Cashback is deposited in the customer’s virtual wallet (in the application Carlo App) and can be spend back in the network of participating merchants.

  • Reward customer’s referrer with cashback. The referrer may be CARLO, a merchant or a user of the application Carlo App. When referrer is a user of the application Carlo App, cashback is deposited in the referrer’s virtual wallet and can only be spent back in the network of participating merchants.

  • Receive cashback from customer.

  • Display business information on CARLO’s website and on on the application Carlo App.

  • Track a history of sales made to Carlo customers.

  • Track a history of cashback given to or received from Carlo customers.

  • Get rewarded by referring new users to Carlo app.

When customer asks to use Carlo to buy a good or a service, signed up merchants agree to the following: 

  • Reward customer with a minimum of 5% of cashback.

  • Reward automatically customer’s referrer with 2% of cashback.

  • Pay CARLO a commission of 3% (excluding taxes) of the price of the good or the service bought.

  • Accept cashback from the customer, as a method of payment.

  • Not to refund any products or services purchased with Carlo (exchanges are however allowed).

2. Terms of Use

These terms of use govern the access and use of the application. Access to the app implies the unreserved acceptance of these terms of use.

The user is solely responsible for the use that is made with the application, for any content that is reproduced with the application and any consequence that can derive from it.

The user agrees to use the present application, its contents and services in accordance with the law, the present conditions, the good customs and the public order. In the same way, the user is obliged not to use the application, its contents or the services provided through it for illicit purposes or contrary to the content of these conditions, detrimental to the interests or rights of third parties, or that in any way that may damage, disable, render inaccessible or impair the application, its contents or its services or prevent a normal enjoyment of the same by other users.

Likewise, the user expressly agrees not to destroy, alter, disable or otherwise damage the data, programs or electronic documents that are in the application, and not to hinder the access of other users through the massive consumption of the computer resources through which CARLO provides the service, as well as carrying out actions that damage, interrupt or generate errors in the systems or services.

In the same way, the user agrees not to introduce programs, viruses, macros, applets, ActiveX controls or any other logical device or sequence of characters that cause or are susceptible of causing any type of alteration in the computer systems of CARLO or third parties.

The documents and graphics published on this server could include technical inaccuracies and typographical errors. Changes are periodically added to the available information. CARLO and/or its respective supplier may make improvements and/or changes in the products and/or programs at any time.

CARLO reserves the right to disable or block access to the application to the user in case the user infringes these terms of use, the rights of third parties or the applicable law.

The application also offers the option of receiving information through notifications push (This is the name given to a type of communication in which the data is transmitted even though the application remains in the background). This information will only be sent if the user accepts these terms of use. The user can disable this service at any time by using the settings.

CARLO is not responsible for any possible security errors or possible damage that may be caused to the user's device (hardware and software) and the files or documents stored in it, as a result of the presence of viruses in the device used for the connection to the services and contents of the application, of a malfunction of the Internet, of device breakdowns, interference, omissions or disconnections of the operative system of the application, motivated by causes other than CARLO.

3. Duration and terms of termination

The physical contract signed between CARLO and the merchant is concluded for a period of one year renewable by tacit agreement.

Any failure of either party to the obligations to which it is subject under the signed contract may result in the termination of this contract by right, fifteen days after formal notice, without prejudice to any damages. Final notice has to be executed by mail with acknowledgment of receipt.

The contract will be automatically terminated if the merchant does not carry out any cashback transaction with Carlo App Business for more than 12 months.

The contract may be terminated, without any fault, at any time by either party, subject to one month's notice.

Upon termination, the merchant and CARLO will settle the remaining balances of commissions, cashback and rewards prior to the date of receipt of the notice mentioned above.

4. License

CARLO is the owner and holder of all rights to the application and, in this sense, gives the user a license to use with gratuity, to use the content and functionality available in the application in accordance with the uses for which it was designed and, in particular, as provided for in the present document and/or the applicable law.

In the same way, at any moment, the user is able to uninstall the application from the device

Although the application can be accessible from outside Monaco, the user understands that it is intended to be used by any natural person who complies with these conditions, and in any country or jurisdiction in which its use is not contrary to the local laws or regulations in force at any time.

 

 5. Intellectual and industrial property 

All intellectual and Industrial property rights over the information, data, graphics, designs, software, trademarks and other content of the application are the property of CARLO and/or its licensors, so it is prohibited to use, reproduce, transmit, transform, distribute, or exploit in any way by the user, except as part of the service in which the application is integrated and for purposes exclusively private.  In software downloads for use of the application, the user will not be able to decompile, disassemble or reverse-engineer it. The user must also refrain from deleting, altering, circumventing or tampering with any protection device or security systems that may be installed in the application. Failure to comply may result in the exercise of any judicial or extrajudicial actions that may be in the exercise of their rights.

6. Privacy Policy

CARLO will treat your personal data according to the current regulations, and we remind you to read the treatment we'll make of your personal data in our Privacy Policy you have at your disposal on our website.

7. Cookie Policy

The user is warned that this application uses cookies. Cookies are small text files that are installed to register the user's activity, sending an anonymous identification that is stored in it, in order to make browsing easier. They can also be used to measure the audience, traffic and navigation parameters, session time, and/or control the progress and number of entries.

The only cookies used are the analytics, in this case ownership of the Google provider Analytics (Mobile App Analytics). Analytical cookies collect statistics on user activity and application usage. The information collected allows to optimize the navigation and to guarantee the best service to the user. They also allow to know the number of times that the contents are visited, the frequency or relapse of the visits, the chosen language, among others. These cookies cannot be deactivated so that the user in accepting these conditions and downloading the application, is informed and consents to the installation of the same. You can find more information in the following link:  http://www.google.com/analytics/mobile/.

8. Interruptions and modifications

Application services may be interrupted due to maintenance work or failures outside the control of CARLO, which will be resolved within a reasonable period of time.

CARLO reserves the right to modify at any time and without prior notice the features, functions or scope of the services of the application, as well as any information collected here. The user will be informed within a reasonable time, on such amendments.

9. Jurisdiction and applicable law

In the event that any conflict or discrepancy arises in the interpretation or application of these conditions or in the use of the application, the courts and tribunals which, where appropriate, shall be aware of the matter, will be the ones who have the legal rules applicable in matters of competent jurisdiction, in which it is served, in the case of final consumers, to the user's domicile.